Restaurants & Takeaways
Restaurants, takeaways and dark kitchens: customers browse your menu, order and pay for delivery or collection right inside WhatsApp — and every order lands in your own kitchen mini-app. A real order screen for both of you — not a chat thread to keep on top of.
Sound familiar?
These are not small inconveniences. They cost you orders, eat your margin and pile stress on every service.
Customers expect a quick menu, an easy order and instant payment — even when the kitchen is slammed and no one can answer.
The phone rings mid-service. By the time you call back, they’ve ordered somewhere else.
Taking orders by phone or DM means missed items, mistakes and remakes.
Marketplace apps eat your margin on every order — and keep your customer’s details.
Orders, customer messages and payments live in different places — and you have to join them up.
The full picture
Your customer books inside WhatsApp. You run everything from your phone or the portal.
Why restaurants switch
Card, Apple Pay & Google Pay taken up front — no chasing, no chargebacks.
Orders come through WhatsApp even at the busiest service.
Orders, items and status on one screen — no scattered tickets.
Dispatch drivers; customers get automatic “on its way” status updates.
Broadcast offers to past customers in a couple of taps.
Payments collected in-app, straight to your account — no marketplace commission.
Case study · Restaurants & takeaways
A busy Caribbean takeaway swapped a 30% delivery app and a ringing phone for one WhatsApp order line — and kept the margin and the customer.
The phone rang through service and orders went to whoever shouted loudest. Delivery apps took 30% of every order and owned the customer, phone orders came in wrong, and takings were split across cash, card and three different apps.
Customers now browse the menu and order entirely in WhatsApp. Every order is paid up front by card, routed to the right site, and dropped straight onto the kitchen screen — which the team runs the whole service from.
Marketing
Every order quietly builds your customer list. Then win back lapsed customers, push a slow-night offer, and reward referrals — all over WhatsApp, where messages actually get read.
Broadcast an approved WhatsApp offer to the right customers — audiences auto-sorted by booking history (New, Loyal, Big spender, Lapsed, At-risk) — now or scheduled, with delivered & read updating live.
Voice Agent
A UK-English AI phone agent answers your line 24/7 and takes the order end to end — straight onto the same kitchen screen as WhatsApp and the portal. No missed calls, no voicemail tag.
Platform
OrderOnBot routes every order through a reliable, restaurant-ready workflow. Payments are verified, tickets are created and status updates are automated — all without extra tabs or manual re-entry.
Integrations
OrderOnBot plugs into the tools you already use — point of sale, food-ordering platforms and delivery management — so orders flow straight to the kitchen with no double entry.
Pricing
Start with a branded ordering website, add WhatsApp ordering, or bring every channel — website, WhatsApp and in-person POS — into one place.
Let customers order through your own fully branded website.
Build your brand by letting customers order via your website and WhatsApp.
Bring every order into one place—Online Ordering, WhatsApp Ordering, and in-person POS.
Booking, payment-processing and WhatsApp message charges may apply. Promotional pricing is subject to offer terms confirmed before signup.